Client - Verizon Online

The largest telecom services provider in the US.

1) Monitor performance of Verizon portal

Business Problem

This Fortune 20 company wanted a more robust tool to monitor the external performance and availability of their world class portal. They also wanted to have the same solution speed up the diagnostic process of failures.

Solution

Place a eBusiness 1 Managing Server in a third party data center that determines the performance and availability of multiple "steps" every five minutes.

Benefits

Hands on Verizon technical personnel uses the tool to immediately spot problems and fix them. Verizon management uses he tool to get a daily snapshot of the Portal.

2) Monitor performance of Verizon dial up locations

Business Problem

This Fortune 20 company wanted a more robust tool to monitor the performance and availability of their dial up locations. They also wanted to have the same solution speed up the diagnostic process of failures.

Solution

Place a eBusiness 1 Managing Server on internal servers that have a modem to dial various dial up numbers every five minutes. A series of "steps" are taken to test full availability.

Benefits

3) Monitor performance of customer facing web application - Trellix

Business Problem

This Fortune 20 company decided to purchase Trellix to manage their DSL clients. The tool offered to monitor the application servers and performance was not in line with their current direction.

Solution

Put a managing server in that allows for a single agent to monitor application and performance, in real-time while interfacing with current system management tool.

Benefits

Integration with current system management tool at a lower cost and with faster response.