|
Needed Real-Time management of top rated e-Business site
Business
Problem
-
No real time management solution existed for this major
retailers’ burgeoning e-Business site.
-
Standard systems management would only allow them to view
every server as a separate entity, when in fact all the
servers, if consolidated, formed a collective entity.
-
They had
a 24/7 site that needed 24/7 management and more core
business intelligence.
Solution
-
Put a
management system in place that would collect metrics
(System, Service and Business) in real time from every
server in the application.
-
Consolidate all of their servers as a single application,
while correlating the information in Real–Time
-
Give
client a server, a cluster and application view all on
a Single Pane of Glass.
Benefits
-
First
Real time Management on a 24/7 basis
-
Single
Pane of Glass allows client to keep an eye on the
application with automatic notification of the application
in Real-Time as opposed to checking data sources on a
periodic basis
-
The level of knowledge about all the servers from a system,
service and general business standpoint has increased
infinitely. Every component needed to be managed in the
entire environment is correlated i.e. CPU information
correlated to Web Server application, which is then
correlated to User activity, which is correlated to number
of orders actually taken, which is correlated to revenue
being generated.
-
Key Stakeholders (Technical, Management, and Business) see
what they need in Real-Time
Footnotes
-
A
wireless interface was introduced to allow users full remote
capabilities
-
This
solution is expanded into management of their POS terminals
-
Systems
Management solution was recognized by The Smithsonian
Institute as outstanding innovation in 1999
Integration with SAS for Real-Time Capacity Planning
Business Problem
Certain
components that had been developed internally needed to be
integrated into the management system, specifically SAS
Solution
-
Take the
data from the eBusiness Management Center that had been
created
-
Export it
to SAS in real time, as data points are collected for report
generation
-
Allow
this to happen in a scheduled or on-demand fashion
-
Management solution should also be able to initiate SAS to
run periodically
Benefits
-
Real Time
Capacity Planning, no longer post-process reporting
-
Able to
create a picture of a moving window, feed it to SAS, extract
the results of the moving window, on demand
Footnotes
-
Another
version that does not rely on SAS, using linear regression
was developed
-
We have
created similar integration processes for any number of
industry specific applications (merchandising applications)
and many vendors non-specific ones (Remedy, BMC, Keynote,
etc.)
|
